The Withdrawal Policy clarifies the requirements and procedures for any requested withdrawals. Should there be any discrepancy with the Terms and Conditions, the Terms and Conditions shall supersede this Policy.
Documentation:
Before processing your withdrawal request, we are required to verify certain documentation. You will receive an email from our support team identifying the specific documentation needed to complete your withdrawal.
Here are the types of documentation you may be requested to provide:
Photographic ID: The photograph page of a valid Passport, Driving License or National ID card. Your name, photograph and signature must be clearly visible.
Utility Bill: A recent utility bill, such as an electricity or phone bill. The bill must include your name and address as registered on your account, and must be less than 6 months old.
Proof of ownership of the deposit and withdrawal accounts:
Credit or debit cards: Front and back of the card used for the deposit. Please block out the middle digits of the credit card number, leaving the first 6 and last 4 digits visible (e.g., 512345xxxxxx7890). Please also block out the 3 digit security code on the back of the credit card. The card must be signed.
Skrill/MoneyBookers: Screenshot of the “Profile” page, found under “My Account” in the Skrill website. Your full name and address must be clearly visible.
Neteller: Screenshot of the “Details” page in the Neteller website. Your name, address, and email must be clearly visible.
Wire Transfer: Recent bank statement (issued less than 6 months ago). The bank account number, and your full name and address must be clearly visible. (You may block out the transaction details on the statement.)
In some cases, we may ask for additional documentation not mentioned above and/or for the documents to be notarized.
If the documentation is not received within 5 business days, your withdrawal request may be declined, and the funds returned to your balance.
We aim to verify the requested documentation within 1 business day.
To ensure a fast processing of the withdrawal, please reply to the email from our support team and attach scanned copies of the requested documentation.
You may also send the above documents at any time to finance [email protected].
Phone Verification
We may require a phone verification before processing your withdrawal request. If we are unable to complete the phone verification, your withdrawal request may be declined and the funds returned to your balance.
Withdrawal Limits
- The minimum withdrawal amount is €100 per withdrawal.
- Withdrawal requests are limited to €5,000 per 30 day period.
- Any requests not within these limits will be declined, and the funds will be returned to your balance. You may then place a new withdrawal request in-line with these limits.
Payment Methods
The method of payment will depend on the methods used to deposit on your player account, as follows:
We will reverse your deposits to the original deposit source.
Any additional winnings will be sent by Wire Transfer to your bank account.
Your withdrawal may, therefore, be divided into different payments to the different deposit methods you used.
If your deposit method does not allow payouts (such as paysafecard), then all payments will be made by BankTransfer.
In cases where the additional winnings are less than €100, we may request that you provide an alternative payment account such as Skrill or Neteller.In some cases, at our discretion, we may pay out the entire amount to one of your deposit methods.
Timeframes
We aim to process all withdrawal requests within 1-3 business days from the time that we verify all the requested documentation.
Once we have processed your withdrawal, you will receive your funds according to the financial institutions’ regular processes.
As a guide, these timelines are usually:
VISA Credit card: 1 business day
Skrill: 1 business day
Neteller: 1 business day
ecoPayz : 1 business day
QIWI: 1 business day
Bank Transfers: 5 business days
Fees
The Casino will not charge any fees for withdrawals; however, all bank or payment processor fees will be borne by the player.
Important
Please note that once all documentation has been received, all withdrawal requests will be reviewed in accordance with our General T&Cs, Bonus T&Cs and AML Policy.